Client Name

Project/Campaign Name

Date

Account Manager

1. Overall Satisfaction

How satisfied are you with the overall outcome?
⭐⭐⭐⭐⭐ – Excellent⭐⭐⭐⭐ – Good⭐⭐⭐ – Average⭐⭐ – Below Average⭐ – Poor

2. Performance Feedback

Strategy & Planning — Rating (1–5)

Comments

Communication & Updates — Rating (1–5)

Comments

Creative / Content Quality — Rating (1–5)

Comments

Technical Execution — Rating (1–5)

Comments

Timeliness & Deadlines — Rating (1–5)

Comments

Value for Money — Rating (1–5)

Comments

3. What Did You Like Most?

4. What Could We Improve?

5. Were Your Expectations Met?

Yes, completelyMostlyPartiallyNot reallyNot at all

Please explain:

6. Would You Work with Us Again?

AbsolutelyLikelyUnsureUnlikely

7. Can We Use Your Feedback/Testimonial Publicly?

Yes, you may use my name & quoteYes, but anonymouslyNo, please keep it internal

Optional Testimonial:

8. Additional Notes or Suggestions